Claiming your Maple Casino Deposit Bonus is simple! If you have registered an account with us, you can make your first deposit and we will credit your account with $/€/£500 complimentary credits. You can either claim it over 3 deposits or claim it all at once – it’s up to you!
Maple Casino boasts various ways to purchase casino credits, such as Visa Debit Card or Master Maestro Card, Neteller, Wire Transfer, Citadel and UseMyBank (Canadians only). Note that certain players only have certain payment methods available depending on the specific currencies/countries. For more details of these methods, visit the Banking page.
Yes. Maple Casino has the same Internet security standard that is used by major financial institutions for all online transactions. You can be rest assured that the 128-bit SSL (Secure Socket Layer) Digital Encryption will safeguard all your electronic transactions and personal details. MasterCard Payments Gateway and Global Collect also facilitate all Credit Card transactions, and their services offer safe and secure e-cash as well. Only Real players have access to the banking facility.
The withdrawal amount you requested will go into a pending status for a mere 24 hours, allowing you to reverse your withdrawal should you change your mind. When the 24 hours have passed, your winnings will go into our cash-in management system, which will then be transferred to your preferred payment method. In order to accelerate your cash-in request, please make sure the relevant documents have been sent.
Contact our Support Team so we can assist you in solving the problem. The problem might, however, be due to one of the following causes:
This might be due to one of the following reasons:
If you have forgotten your password or account number, you can contact our Support Team for assistance. Remember that we can only give you confidential information once you have provided us with your registration details. Your password is also case sensitive, so it needs to be entered the same way each time you log in. You also have the option of doing this yourself by clicking “Forgot Password” on the website or by clicking on “Can’t access your account” on the Download version, and then follow the prompts.
Yes. Contact our Support Team before making any deposits so we can remove your Bonus. If you deposit before contacting us, it automatically triggers the Bonus offer and cancellation will not be possible. You also don’t have to activate the Bonus if it’s an opt-in offer.
To start the software download you simply need to click on any Download Now button. You will then be prompted to run the software after you have saved the file to your hard drive. Remember to take note of where you are saving the download file.
The casino software is now ready to be installed. If you are not prompted to open the download file, you can simply go to the location where you have saved it in order to double click on the “exe” file. If you’re having trouble finding the file, you need to click on the Start button at the bottom left corner of your desktop and select “search”. Type in Maple Casino as the keyword for your search and click on the file once you have found it.
MapleCasino.exe
Minimum requirements:
Recommended requirements:
Other vendor software:
Supported platforms:
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You will need to purchase CAD$10 worth of gaming credits in order to start playing online.
No, Guest accounts allow players to play for FREE!
If you want to remain a Guest, you can play as often as you like as Guest accounts never expire.
Unfortunately, Maple Casino doesn’t offer any extra Guest credits. You are more than welcome to try our games in Real money mode if you run out of Guest credits.
Disconnect and reconnect to the Internet and try logging in again, as this could be due to slow Internet connection.
Crossplay is a feature that allows you to play at one Vegas Partner Lounge group casino with an account from another. For instance, say you have an account with Maple Casino and you wish to play on Crazy Vegas Casino. Crossplay makes this possible. All your account details, including credit balances will be displayed as they are in the other casino. This applies to all Vegas Partner Lounge group casinos.
Your account can be left with a positive balance at the end of each session, so there’s no need to cash-in your winnings every time. The credits will then be available to you the next time you log onto Maple Casino. For further details on how to cash-in your winnings, you can simply visit the Banking page.
For your convenience, any money that you choose to withdraw will remain in your casino account for 24 hours. This gives you the option to easily reverse the withdrawal, if you change your mind and wish to continue playing with this money. Once logged in simply click on the Bank button and then select Reverse Withdrawal. The sum of all your pending withdrawals will be displayed and you can then enter the new amount, or choose the entire amount you wish to reverse.
The integrity of customer accounts is of utmost importance to us, which is why we have a variety of security methods in place to oversee every transaction. Players are required to supply us with copies of their credit cards, proof of identity, a signed purchase history of their transactions as well as other applicable documentation. This results in proper fraud prevention and detection when cashing-in credits.
All your deposits and cash-ins can be viewed through CashCheck.
Yes. It’s Maple Casino’s policy to never disclose any credit card information or any other information to any third parties. We also guarantee secure data transfer during any transactions.
We use top-notch encryption technology to ensure that your personal details and card information is protected 24/7.
Yes. Thanks to our 128-bit SSL encryption technology, your data is as secure as possible. Each player gets to choose their password and is issued with a unique account number or username, meaning that no-one else can access your casino account.
If you’re not the signatory of the credit card, we won’t allow you to register. This is simply to protect you, your credit card and account. If someone else would like to play at Maple Casino on your PC, they need to open their own Real account.
Only players over the age of 18 years, or the legal age of majority in their jurisdiction, are allowed to play at Maple Casino.
Yes. Maple Casino is licensed by the Lotteries and Gaming Authorities of Malta and is also eCOGRA approved.
Maple Casino combines Microsoft’s SSL4 protocol with 128-bit encryption, providing the highest privacy and security available. This prevents any other site from accessing our servers. We also strongly recommend that all our players keep track by making use of our online Statements and Playcheck reports. We also send regular reports to our players via email.
Maple Casino is checked regularly by independent auditors and all our games are run by Microgaming™’s Random Numbers Generator. This is to ensure that you have a fair opportunity to win and that your betting odds are as favourable as can be. All our card games are also refreshed with every new game, which means you’ll play with one pack of shuffled cards every time.
Maple Casino boasts a Playcheck function, which enables players to view their entire betting history, what cards were dealt, where the ball landed and how the reels lined up. The results are updated every 45 minutes and Playcheck also enables players to review the last 72 hours of play.
Maple Casino offers a 24/7 Contact Centre so we can assist players as quickly and efficiently as possible. Our operators are multilingual and you can reach them via a toll-free number, email or Live Chat. If you have any queries or issues, feel free to contact our Support Team.
Our gaming server will restore your credit balance with your bet outcome if the server resolves the bet during the loss of your connection. If it doesn’t resolve the bet during the loss of connection, the server will reflect the unfinished bet the next time you choose the game that you were busy playing when the loss occurred.
This is due to Internet traffic and you simply need to close the program so that the Slot wheels can be refreshed to its last known position.
This is due to Internet traffic and you simply need to close the program so that the Roulette ball can be refreshed to its last known position.
This is due to slow or bad Internet connection. Our gaming server will first resolve the bet and then continue with the wager.
You will be given a player account number once the registration is done. You need to keep your password and account number in a safe place as you will be using them to access Maple Casino every time you want to play.
Maple Casino offers superb competitions and prizes on a monthly and weekly basis. All our players enjoy FREE participation in our competitions and will be notified via email of any upcoming events.
Your initial download already contains some of our most popular games, so if you want to download more free games, you simply need to keep playing at Maple Casino and more games will be added without interfering with your play. If there is a specific game that you want, you can click on the game icon and the download will start immediately. If you want to continue playing other games while you’re waiting, you can close the pop-up box and view the download progress in the progress bar.
The download time all depends on the Internet connection speed. We also do upgrades and download new games during normal play, but these are small and won’t interrupt your gameplay at all. If you want to do multiple downloads, simply click on the game icons that you want.
This all depends on your Internet connection, the number of games you have selected and the conditions of your Internet Service Provider’s (ISP) network.
If you experience an error while downloading more games, please get in touch with our 24/7 Support Team for assistance.